@article{Makareva2014criteria,
author={Makareva, E.A. and Orekhova, N..},
title={Criteria of satisfaction with quality of educational service},
journal={Actual directions of scientific researches of the XXI century: theory and practice},
publisher={FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov},
year={2014},
pages={302-306},
volume={2},
issue={2},
}