@article{Nikulin2022application,
author={Nikulin, V.V. and Shibaikin, S.D. and Sokolova, M..},
title={Application of machine learning techniques for automated classification  and routing in ITIL library},
journal={Vestnik of Astrakhan State Technical University. Series: Management, computer science and informatics},
publisher={Astrakhan State Technical University},
year={2022},
pages={42-52},
volume={2022},
issue={1},
}