%0 Journal Article
%T Application of machine learning techniques for automated classification  and routing in ITIL library
%A Nikulin, V.V.
%A Shibaikin, S.D.
%A Sokolova, M..
%K classification, IT-service, incident, gradient boosting, neural network, vectorization, ITIL, ITSM
%J Vestnik of Astrakhan State Technical University. Series: Management, computer science and informatics
%D 2022
%N 2022
%P 10
%I Astrakhan State Technical University