TY  JOUR
TI  Application of machine learning techniques for automated classification  and routing in ITIL library
KW  classification
KW  IT-service
KW  incident
KW  gradient boosting
KW  neural network
KW  vectorization
KW  ITIL
KW  ITSM
JO  Vestnik of Astrakhan State Technical University. Series: Management, computer science and informatics
AU  Nikulin, V.V.
AU  Shibaikin, S.D.
AU  Sokolova, M..
PY  2022
IS  2022
PB  Astrakhan State Technical University