%0 Journal Article %T CLUSTER PROCEDURES USE FOR ENHANCEMENT OF THE MANAGEMENT AND PROCESSING OF INFORMATION IN QUEUING SYSTEMS %A Korolev, S.A. %A Minkin, D.Y. %A Orlov, N.A. %K cluster analysis, marketing solutions, sales efficiency, data segmentation, queuing systems %J Scientific and analytical journal «Vestnik Saint-Petersburg university of State fire service of EMERCOM of Russia» %D 2013 %N 2013 %P 7 %I Saint-Petersburg University of State Fire Service of Emercom of Russia