00702naa#a2200169#i#4500001001400000003001700014005001700031100004100048102000700089200014600096210010100242215001000343608003700353675006600390700003700456856003900493EN\\bibl\7772/en/manage/index20250329202512.6##a20221019b2022####ek#y0engy0150####ca##aRU1#aIMPROVING THE PROCESS OF WORKING WITH CITIZENS' APPEALS BY AUTOMATING AUXILIARY PROCESSES IN THE PASSENGER COMPLEXeConference article/thesis1#aSaint-PetersburgcFSBEI HE "Emperor Alexander I St. Petersburg State Transport University"d2022##a6 с.##aConference article/thesis2local##aкасающиеся перевозки людей. 656.043.2#1aUl'yanickayagViktoriya Igorevna4#atest.editorum.ruu/en/manage/index