00702naa#a2200169#i#450# EN\\bibl\7772 /en/manage/index 20250330073517.7 20221019b2022####ek#y0engy0150####ca RU IMPROVING THE PROCESS OF WORKING WITH CITIZENS' APPEALS BY AUTOMATING AUXILIARY PROCESSES IN THE PASSENGER COMPLEX Conference article/thesis Saint-Petersburg FSBEI HE "Emperor Alexander I St. Petersburg State Transport University" 2022 6 с. Conference article/thesis local касающиеся перевозки людей. 656.043.2 Ul'yanickaya Viktoriya Igorevna test.editorum.ru /en/manage/index