01188nam#a2200205#i#450000100040000000500170000400800400002102000230006104100090008404400090009310000930010210000230019510001570021824500330037526000540040830000120046250004340047453300330090885600410094119320250223201816.7  20140306d2014####ek#y0engy0150####ca##$a978-5-16-005710-10#$aRUS##$axxu#1$aRyeznik, Galina Aleksandrovna$aPenza State University of Architecture and Construction#1$aMaskayeva, Asiya #1$aPonomaryenko, YUliya $aПензенский государственный университет архитектуры и строительства00$aService activity$cTextbook1#$aMoscow$bINFRA-M Academic Publishing LLC.$c2014##$a202 p.##$aThe textbook describes the basic concepts that are fundamental for service activities: service, need, service, service information, service marketing. Special attention is paid to the features of modern service development — information service, ethics and psychology of service activities.
For undergraduate students studying in the direction of training 43.01.01 "Service", as well as 38.03.02 "Management".$a10.12737/2680##$aThere is an electronic copy4#$atest.editorum.ru$u/en/manage/index