01188nam#a2200205#i#450# 193 20250223194026.7 20140306d2014####ek#y0engy0150####ca 978-5-16-005710-1 RUS xxu Ryeznik, Galina Aleksandrovna Penza State University of Architecture and Construction Maskayeva, Asiya Ponomaryenko, YUliya Пензенский государственный университет архитектуры и строительства Service activity Textbook Moscow INFRA-M Academic Publishing LLC. 2014 202 p. The textbook describes the basic concepts that are fundamental for service activities: service, need, service, service information, service marketing. Special attention is paid to the features of modern service development — information service, ethics and psychology of service activities. For undergraduate students studying in the direction of training 43.01.01 "Service", as well as 38.03.02 "Management". 10.12737/2680 There is an electronic copy test.editorum.ru /en/manage/index