CUSTOMER INTELLECTUAL EQUITY IN SERVICES IMPROVEMENT SYSTEM

Aleksandr Dyachenko

doi:doi:10.12737/21821

CUSTOMER INTELLECTUAL EQUITY IN SERVICES IMPROVEMENT SYSTEM

Published в Services in Russia and abroad · Volume 10, Issue 7, 2016 · Pages 44–52 · Rubrics: STATE, MUNICIPAL AND CORPORATE GOVERNANCE IN SERVICES SECTOR: CURRENT ISSUES

DOI 10.12737/21821

Received: 03.10.2016 Accepted: 03.10.2016 Published: 03.10.2016 Language of publication: RUS

Authors

Aleksandr Dyachenko

ABSTRACT

The article presents results of the theoretical research of the customer equity. In accordance with them the corresponding concept is synthesized. The customer capital is identified as a system of stable and mutually beneficial relations of economic agents, buyers, consumers and staff of the enterprise. Such relations form the structure of the effective cooperation, which con- tributes to gaining by companies additional values. It is provides the customers’ repeated requests and attracting new ones, as well as increases competitive advantage and companies’ capitalization. We revealed the necessity of finding new forms of the customer equity, containing the elements of art, which will contribute to proposal of services, about which the consumers dream. The author based on the research result formulates the concept of use value of art, which induces to crave their presence again and again. An indicator of the art element use value is the value of the additional profits obtained due to the talented artistic expression. The customer equity is expedient to improve, focusing on the implementation of the popular theatrical services, ensuring their effective promotion using aggressive methods of direct marketing and personal sellings. Differentiation of the client capital services art use value should be made taking into account the interests, tastes, preferences of target customers, and their valuable relation to a particular style of art. Product differentiation by the elements of art inspires people´s lives. Talent, kindness, spirituality of senses, thoughts, and actions of the artist should be directed to the use of beauty flashes happening in the life for its meaningful creative heyday in the industrial production. The work was supported by the Russian Foundation for Humanities Grant №16-12-34504.

KEYWORDS

customer equity service system analysis synthesis differentiation knowledge economy target customer art use value feelings

Information References

Authors:

Type:

Article

Pages:

from 44 to 52

Status:

Published

Language:

Russian

Keywords:

customer equity, service, system analysis, synthesis, differentiation, knowledge economy, target customer, art, use value, feelings

References

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