employee
Moscow, Russian Federation
The Service Sector labour force is seen as critical to and an integral part of the end product as well as a major source of competitive advantage. Team performance assessment is not to be seen as a trivial function of service sector HR management but as a strategic tool for efficiency improvement through setting performance standards/requirements and identifying ways to raise service quality, which is ultimately determined by the expertise and efficiency of the personnel.
service sector enterprises, service sector personnel development, personnel assessment, team assessment.
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2. Veledinskii, V.G., Servisnaia deiatel’nost’ [Service Provision]. Moscow, Knorus Publ., 2010. – p. 176.
3. Kibanov, A.Ia., Upravlenie personalom organizatsii [HR Management]. Moscow, Infra-M Publ., 2010. – p. 695.
4. http://hr-portal.ru/article/ocenka.-personala/razrabatyvaem-kriterii/. (Accessed April, 28, 2013).
5. http://hr-portal.ru/article/upravlenie.-effektivnostyu/raboty-kollektiva/. (Accessed April, 28, 2013).
