Moscow, Russian Federation
In unstable conditions, retail enterprises focus their efforts on ensuring the reliability and rhythm of their activities. In this case, improving business processes will effectively ensure the maintenance of sustainability of the retail business in the environment, and will also allow developing new consumer values. The article is devoted to identifying the features of business process management in the field of trade and developing recommendations for improving the regulation of business processes. The main concepts and approaches to business process management and types of business processes in trade are considered. The advantages and disadvantages of the SCOR supply chain management model, as well as the EPWIO information management and organization concept as applied to trade are determined. Recommendations for the successful development of business processes of retail enterprises are proposed.
business process optimization, business process efficiency, analysis of current business processes, supply chain management, BPM, SCOR, EPWIO, automation
1. Bodrova T.V. Teoreticheskie aspekty analiza izmeneniy v biznesprocessah predpriyatiy roznichnoy torgovli [Tekst] / T.V. Bodrova, N.I. Podlesnov // Fundamental'nye i prikladnye issledovaniya kooperativnogo sektora ekonomiki. — 2024. — № 2. — S. 88–93.
2. Garnova A.A. Sistema upravleniya biznesprocessami torgovogo setevogo predpriyatiya na osnove instrumentov analiza bol'shih dannyh [Tekst] / A.A. Garnova // Nauchnye issledovaniya i razrabotki. Ekonomika firmy. 2024. — T. 13. — № 3. — S. 17–25. — DOIhttps://doi.org/10.12737/2306627X20241331725
3. Deming E. Vyhod iz krizisa: novaya paradigma upravleniya lyud'mi, sistemami i processami [Tekst] /E. Deming; per. s angl. Yu. Adler, V. Shper. — M.: Al'pina Biznes Buks, 2007. — 370 s.
4. Kononenko R.V. Processnyy podhod i ego primenenie v deyatel'nosti torgovyh organizaciy [Tekst] / R.V. Kononenko, Yu.V. Maliy, E.A. Cymbal // Vestnik Belgorodskogo universiteta kooperacii, ekonomiki i prava. 2024. — № 3. — S. 96–105. — DOI:https://doi.org/10.21295/222356392024396105
5. Popova I.V. Klassifikaciya biznesprocessov predpriyatiy v sovremennoy ekonomike [Tekst] / I.V. Popova, I.V. PankovaIgnatenko // Torgovlya i rynok. — 2021. T. 2. — № 4–2. — S. 69–76.
6. Svod znaniy po upravleniyu biznesprocessami: BPM CBOK 3.0 = BPM CBOK Version 3.0. Guide to the Business Process Management Common Body Of Knowledge. — M.: Al'pina Pablisher, 2016. — 480 s.
7. Ahmed S., Malhotra G., Sharma M. (2023). SCOR model measurement and validation of empirical research to improve supply chain approaches, outcomes, and performance. Journal of Statistics & Management Systems. URL: https://doi. org/10.47974/jsms1044
8. FranciaArias G., MarínVílchez J., MacassiJáuregui I., RaymundoIbañez C., Dominguez F. (2020). SCOR Model for a DualChannel Supply Chain using Drop Shipping to Reduce Overstock in Small and MediumSized Retail Enterprises. IOP Conference Series: Materials Science and Engineering, 796. URL: https://doi.org/10.1088/1757 899X/796/1/012010
9. Girjatovi čs A., Rizoto-Vidala-Pesoa L., Kuznecova O. (2018). Implementation of SCOR Based Business Process Framework for Logistics and Supply Chain in Retail Company. Information Technology and Management Science. URL: https://doi.org/10.7250/ITMS20180011
10. Huan S., Sheoran S., Wang G. (2004). A review and analysis of supply chain operations reference (SCOR) model. Supply Chain Management, 9, 23–29. URL: https://doi. org/10.1108/13598540410517557
11. Jaymeen Shah, Mirza Murtaza (2005). Effective Customer Relationship Management through Web services. Journal of Computer Information Systems. 46. 98–109.
12. Ntabe E., Lebel L., Munson A., Santa-Eulalia L. (2015). A systematic literature review of the supply chain operations reference (SCOR) model application with special attention to environmental issues. International Journal of Production Economics, 169, 310–332. URL: https://doi.org/10.1016/J. IJPE.2015.08.008
13. Setyadi A., Rimawan E., Kristanto I., Rohmah P. (2022). A proposed conceptual framework of supply chain operations reference (SCOR) model in Indonesian industries: a literature review. SINERGI. URL: https://doi.org/10.22441/sinergi.2022.3.014
14. Shewhart W.A. Statistical Methods from the Viewpoint of Quality Control. N.Y., Dover Publications, Inc. (republished), 1939/1986. 160 p.
15. Suneel Arora, Mukesh Vyas (2006). IT @ Organized Retail Management. Indian Journal of Marketing, 36(1).
16. Thilakarathna R.H., Dharmawardana M.N., Rupasinghe Thashika (2015). The Supply Chain Operations Reference (SCOR) model: A Systematic Review of Literature from the Apparel Industry. Social Science Research Network. DOI:https://doi.org/10.2139/SSRN.2699886
17. Tsaih R.H., Lin W.Y., Huang R. 2009. A ProcessWide Investigation on the Retailer Business Process. NTU Management Review, 19 (2): 109–140
