Russian Federation
Theoretical aspects and practical developments in the use of corporate knowledge management technologies are considered. The importance of knowledge management in the company's personnel management system is analyzed. The technology of benchmarking as a source of obtaining new corporate knowledge is highlighted and described. Special attention is paid to HR analytics processes. The use of benchmarking research as a tool for analyzing the field of personnel management is proposed. Approaches to the development of metrics for benchmarking in the field of personnel management of the organization are described. Based on the study of the practical experience of the use of benchmarking research by companies, the need for the organization of storage and effective dissemination of results has been established. Considering that at present corporate knowledge is becoming the most valuable internal product of the organization, the use of modern information technologies is proposed to expand access to corporate knowledge and solve the problems of decentralization of knowledge, duplication and loss of information for decision-making in the field of personnel management.
knowledge management, HR analytics, HR benchmarking, HR metrics, information technology, corporate knowledge base
1. Bezginova, Yu. A., Garanina T.A., Kudryavtsev D.V., Pleshkova A.Yu. Praktika upravleniya znaniyami v neftyanykh kompaniyakh [Knowledge management practice in oil companies]. Otkrytoe obrazovanie [Open education]. Moscow: REU im. G.V. Plekhanova Publ. 2018, V. 22, I. 6, pp. 27–38. DOI: http // dx.doi.org / 10.21686 / 1818–4243–2018–6–27–38
2. Drozd V.G. Tekhnologii analiticheskoy obrabotki bol'shikh dannykh [Big data analytic processing technologies]. 2018. Available at: https://elibrary.ru/item.asp?id=39139344 (accessed 10 April 2021).
3. Kak «Tin'koff bank» upravlyaet armiey telefonistov-nadomnikov [How Tinkoff Bank runs an army of homeworkers]. Available at: https://www.vedomosti.ru/management/articles/2018/11/19/786872-tinkoff-upravlyaet (accessed 10 April 2021).
4. Kolesnikova V. Modelirovanie biznes-protsessov kak instrument povysheniya effektivnosti organizatsii [Modeling of business processes as a tool for increasing the efficiency of an organization]. Alleya nauki [Alley of Science]. 2019, V. 2, I. 5 (32), pp. 463–467.
5. Milner B.Z. Innovatsionnoe razvitie: ekonomika, intellektual'nye resursy, upravlenie znaniyami [Innovative development: economics, intellectual resources, knowledge management]. Moscow: INFRA-M Publ. 2020. Available at: https://znanium.com/catalog/product/1216871 (accessed 02 March 2021).
6. Mokhov M.O. Analiz adaptatsii programmnogo obespecheniya JIRA dlya upravleniya IT-proektami geograficheski raspredelennymi komandami [Analysis of adaptation of JIRA software for IT project management by geographically distributed teams]. Inzheneriya predpriyatiy i upravlenie znaniyami [Enterprise Engineering and Knowledge Management]. 2018, I. 1, pp. 94–98.
7. Popazova O.A. HR-analitika i benchmarking [HR analytics and benchmarking]. St. Petersburg: SPbGEU Publ. 2021. Available at: https://www.elibrary.ru/download/elibrary_44848074_96540353.pdf (accessed 19 March 2021).
8. Sokolov A.F. Sistema upravleniya korporativnymi znaniyami: teoriya, metodologiya, praktika [Corporate knowledge management system: theory, methodology, practice]. Ekonomicheskiy analiz [Economic analysis]. 2010, I. 22 (187), pp. 16–24.
9. Trunov D.K. Transformatsiya upravleniya znaniyami v epokhu tsifrovoy ekonomiki [Knowledge management transformation in the era of digital economy]. Vestnik Tul'skogo filiala Finansovogo universiteta [Bulletin of the Tula branch of the Financial University]. 2020, I. 1, pp. 539–542.
10. Khamatnurova E.N., Guzhavina N.S. Upravlenie chelovecheskimi resursami v sisteme upravleniya korporativnymi znaniyami [Human resource management in the corporate knowledge management system]. Vestnik evraziyskoy nauki [Bulletin of Eurasian Science]. 2013, I. 6, pp. 16–24.
11. Sharipova V. Rol' MDM-sistemy v deyatel'nosti organizatsii i tipy dannykh, ispol'zuemye v MDM-proektakh [The role of the MDM system in the activities of the organization and the types of data used in MDM projects]. Sistemnyy analiz i logistika [System Analysis and Logistics]. 2020, I. 4 (26), pp. 13–20. DOI 10.31799 / 2007–5687–2020–4–13–20
12. Dracos N. Collaboration and Social Software. Gartner RAS Core Research, – 2007. Available at: https://www.gartner.com/en/documents/535607/magic-quadrant-for-team-collaboration-and-social-software (accessed 11 April 2021).
13. Duraid, S., Rudhramorthy, K., Sarkar, S. HR-metrics and workforce analytics: it is a journey, not a destination, Human Resource Management International Digest. – 2018. – I. 27 (1). pp. 4–6. DOI:10.1108/HRMID-08–2018-0167
14. Greasley, K., Thomas, P. HR-analytics: The onto-epistemology and politics of metricised HRM. Human Resource Management Journal. – 2020. Vol.30(4), pp. 494–507. DOI:10.1111/1748–8583.12283
15. Gurusinghe, R.N., Arachchige, B.J.H., Dayarathna, D. Predictive HR-analytics and talent management: aconceptual framwork. Journal of Management Analytics, – 2021. DOI:10.1080/23270012.2021.1899857
16. Junior, H.J., Barbosa, C.E., De Lima, Y.O., De Souza, J.M. Approaching future-oriented technology analysis strategies in knowledge menegement processes. Procecdings of the 2019 IEEE 23 rd international Conference on Computer Supported Cooperative Work in Design, CSCWD, – 2019. – pp. 99–104. DOI: 10.1109/CSWD.2019.8791886
17. Kokila, P., Ramalingam, S. Benchmarking HRM practices among banking sectors in Chennai, International journal of Economic Research – 2014. – Vol 11. pp.–555–560
18. McCartney, S., Murphy, C., Macarthy, J. 21st century HR: a competency model for the emerging rol of HR Analysts. Personnel Review. – 2020. DOI:10.1108/PR–12–2019-0670